Terms of service

Welcome to Mowers Direct (www.mowersdirect.com.au). These Terms of Service govern your use of our website and the purchase of products from Mowers Direct. By accessing our website or placing an order, you agree to be bound by these terms. Please read them carefully.

1. General

Acceptance of Terms
By using our website, you agree to these Terms of Service, our Privacy Policy, Returns & Refunds Policy, and Shipping Policy.

Changes to Terms
We may update these Terms of Service from time to time. Any updates will apply to future use of the website and future orders, but will not affect orders already placed before the updated effective date.

2. Use of the Website

Permitted Use
You may use our website for lawful purposes only, including browsing products, purchasing items, or contacting customer support.

Prohibited Actions
You must not:

  • Use the website in a way that violates Australian law or regulations

  • Attempt to gain unauthorised access to our systems or data

  • Reproduce, copy, or distribute website content except for personal, non-commercial purposes or as permitted under Australian copyright law

  • Engage in activities that disrupt or harm the functionality of the website

3. Product Information and Availability

Accuracy
We aim to ensure that all product descriptions, pricing, and specifications are accurate. If an error occurs, we reserve the right to correct it and will notify you if it affects an existing order.

Availability
All products are subject to availability. We may cancel or limit orders where products are out of stock or discontinued.

Pricing
All prices are listed in Australian Dollars (AUD) and include GST where applicable. Prices may change without notice, but confirmed orders will not be affected unless a genuine pricing error has occurred.

4. Orders and Payment

Order Acceptance
Placing an order on our website constitutes an offer to purchase. A contract is formed when we accept your order and issue a dispatch or shipping confirmation.

We reserve the right to refuse or cancel orders due to stock issues, pricing errors, or suspected fraudulent activity.

Payment
Payment must be completed at checkout using the available payment methods, including credit/debit cards, PayPal, or other methods listed on our website.

Order Confirmation
You will receive an email confirming your order has been received. This acknowledgement does not constitute acceptance of the order.

5. Shipping and Delivery

Shipping costs, delivery timeframes, and procedures are outlined in our Shipping Policy.

Risk of loss or damage passes to you when you or your authorised representative physically receive the goods, in accordance with Australian Consumer Law.

If you arrange your own carrier, risk may pass earlier.

6. Returns and Refunds

Details regarding returns, exchanges, and refunds are outlined in our Returns & Refunds Policy.

All returns and refunds are handled in accordance with Australian Consumer Law.

7. Australian Consumer Law

Our products come with guarantees that cannot be excluded under Australian Consumer Law (ACL).

You are entitled to:

  • A replacement or refund for a major failure

  • Compensation for any other reasonably foreseeable loss or damage

If a failure is not major, you are entitled to have the goods repaired, replaced, or refunded.

8. Intellectual Property

All content on our website, including text, images, logos, graphics, and designs, is owned by or licensed to Mowers Direct and is protected by Australian copyright and trademark laws.

You may not reproduce, distribute, or commercially use website content without prior written permission.

9. Limitation of Liability

To the extent permitted by law, Mowers Direct is not liable for indirect, incidental, or consequential damages arising from the use of our website or products.

Nothing in these Terms limits your rights under Australian Consumer Law.

10. Indemnity

You agree to indemnify Mowers Direct, its employees, and affiliates against claims or damages arising from intentional misuse of our website or breach of these Terms.

This indemnity does not apply to normal consumer use or rights under Australian Consumer Law.

11. Privacy

We collect and manage personal information in accordance with our Privacy Policy. Please review this policy to understand how your data is handled.

12. Termination

We may suspend or terminate access to our website if a user breaches these Terms or engages in activities that harm our operations or other users.

Termination does not affect rights or obligations relating to orders already placed.

13. Governing Law

These Terms of Service are governed by the laws of Victoria, Australia.

Any disputes arising from these terms will be subject to the jurisdiction of the courts of Victoria.

14. Contact Information

For questions or concerns regarding these Terms of Service, please contact us:

Email: info@mowersdirect.com.au
Phone: 0403 723 693

Business Hours
Monday – Friday: 10:00am – 5:00pm (AEST)
Saturday: 9:00am – 12:00pm
Sunday: Closed

15. Force Majeure

Mowers Direct is not responsible for delays or failure to perform obligations due to events beyond our reasonable control, including natural disasters, industrial action, supply chain disruptions, or government restrictions.

This clause does not limit your rights under Australian Consumer Law.

16. Entire Agreement

These Terms of Service, together with our Privacy Policy, Shipping Policy, and Returns & Refunds Policy, constitute the entire agreement between you and Mowers Direct regarding the use of our website and services.

Nothing in these Terms limits rights or guarantees that cannot be excluded under Australian Consumer Law.