Privacy policy

Mowers Online operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Mowers Online is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including the items you view, put in your cart, add to your wish list, or purchase, return, exchange or cancel and your past transactions.
  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
  • Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
  • From our partners or other third parties.

How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing and Improving Our Services

To:

  • Process and fulfil orders
  • Manage accounts
  • Provide customer service
  • Arrange shipping and delivery
  • Facilitate returns or exchanges
  • Improve the website experience
  • Recommend relevant products

Marketing and Advertising

We may use your information to:

  • Send promotional emails
  • Provide offers and updates
  • Display relevant advertisements online

You can unsubscribe from marketing communications at any time.

Security and Fraud Prevention

To:

  • Verify accounts
  • Prevent fraud or misuse
  • Maintain secure transactions
  • Protect our customers and systems

Communication

To respond to customer enquiries, provide order updates, and maintain customer relationships.

Legal Compliance

We may process personal information when required to:

  • Comply with legal obligations
  • Respond to lawful requests
  • Enforce our policies and agreements

How We Disclose Personal Information

In certain circumstances, we may share personal information with trusted third parties including:

Service Providers
Including Shopify, payment processors, IT providers, analytics providers, customer support services, and shipping partners.

Marketing Partners
To provide marketing campaigns or personalised advertising.

Legal Compliance
Where required by law, including responding to court orders, subpoenas or legal investigations.

Business Transactions
In connection with business restructuring, mergers or acquisitions.

All third parties are required to protect personal information in accordance with applicable privacy laws.

Relationship With Shopify

Our website and online store are powered by Shopify.

Shopify may collect and process personal information in order to:

  • Operate the platform
  • Process transactions
  • Improve service functionality

Information you provide to our store may be transmitted to Shopify and related service providers, which may operate in countries outside Australia.

To learn more, please visit:

https://privacy.shopify.com

Third Party Websites and Links

Our website may include links to third-party websites or services.

We are not responsible for the privacy practices of those websites. We recommend reviewing their privacy policies before providing personal information.

Children’s Data

Our Services are not intended for children.

We do not knowingly collect personal information from individuals under the age of 16 years.

If you believe a child has provided personal information to us, please contact us so we can delete the information.

Security and Retention

We implement reasonable technical and organisational measures to protect personal information.

However, no system is completely secure, and we cannot guarantee absolute security.

We retain personal information only as long as necessary to:

  • Provide services
  • Maintain records
  • Comply with legal obligations
  • Resolve disputes

Your Rights and Choices

Depending on applicable laws, you may have rights including:

  • Right to Access
    Request access to personal information we hold about you.
  • Right to Correction
    Request correction of inaccurate personal information.
  • Right to Deletion
    Request deletion of personal information where legally permitted.
  • Right to Data Portability
    Request a copy of your personal information.
  • Marketing Preferences
    You may unsubscribe from marketing emails using the unsubscribe link included in emails.

To exercise any of these rights, please contact us using the details below.

Complaints

If you believe we have mishandled your personal information, please contact us.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

International Transfers

Your personal information may be stored or processed outside Australia by trusted service providers.

Where this occurs, we take reasonable steps to ensure personal information is protected in accordance with applicable privacy laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Updates will be published on this page and the Effective Date will be updated.

Contact Information

If you have questions about this Privacy Policy or your personal information, please contact:

Email: info@mowersdirect.com.au
Phone: 0403 723 693

Business Hours:
Monday – Friday: 10:00am – 5:00pm (AEST)
Saturday: 9:00am – 12:00pm