Shipping policy
At Mowers Direct, we aim to provide clear and reliable delivery for all ride-on mower purchases. This policy outlines our delivery areas, costs, and timeframes.
1. Delivery Area
Mowers Direct currently delivers within Victoria, Australia only.
We do not ship to the following locations:
- Australian Capital Territory (ACT)
- New South Wales (NSW)
- Northern Territory (NT)
- Queensland (QLD)
- South Australia (SA)
- Tasmania (TAS)
- Western Australia (WA)
- International destinations
2. Delivery Cost
Victoria
A flat delivery fee of $350 AUD applies to all orders delivered within Victoria.
Shipping to locations outside Victoria is not available at this time.
3. Order Processing
Orders are typically processed within 1–2 business days (Monday to Friday, excluding public holidays).
Orders placed after 4:00pm, on weekends, or on public holidays will be processed on the next business day.
4. Delivery Timeframes
Most deliveries within Victoria arrive within 2–6 business days after dispatch, depending on your location.
Customers located in regional or rural areas may experience slightly longer delivery times.
5. Delivery Method
Deliveries within Victoria are typically completed by our in-house delivery team using company vehicles, ensuring your mower arrives safely and ready for use.
6. Address Accuracy and Delivery Issues
Customers are responsible for providing accurate delivery information when placing an order.
If delivery cannot be completed due to incorrect details or access issues, our team will contact you to arrange an alternative delivery time.
Multiple failed delivery attempts may require rescheduling or customer collection.
7. Contact Information
For delivery questions, please contact our team:
Mowers Direct
Email: info@mowersdirect.com.au
Phone: 0403 723 693
8. Australian Consumer Law
Mowers Direct complies with Australian Consumer Law. If you experience any issues with delivery, our team will work with you to resolve the matter promptly.